Overview
At Maayan Journey, we are committed to delivering your travel accessories, hiking gear, luggage, and tech essentials safely and efficiently. We offer worldwide shipping and strive to provide a smooth and reliable delivery experience.
Order Processing
All orders are processed within 1–2 business days after the order is placed. Once your order is confirmed, you will receive an email notification with your order details and tracking information (if applicable).
Please ensure your shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided at checkout.
Shipping Methods
We partner with trusted local and international couriers to deliver our products across the globe. Depending on your location, we may use standard or express delivery services to fulfill your order.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email (if tracking is supported for your region). This allows you to monitor the status and location of your shipment until it arrives at your door.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure that you receive a replacement or suitable resolution.
Customs and Duties
For international orders, customs duties, taxes, or import fees may apply based on your country’s regulations. These charges, if applicable, are the responsibility of the customer and are not included in the purchase price.
Contact Us
If you have any questions or concerns regarding your shipment, please contact our customer service team [email protected].